Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in SendGrid

Encountering errors while attempting to create a support ticket via the SendGrid portal

Resolved Minor
December 04, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
Components affected
SendGrid Website

Need to monitor SendGrid outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/05/2025 05:50AM

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

MONITORING about 2 months ago - at 12/05/2025 05:23AM

Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available

INVESTIGATING about 2 months ago - at 12/05/2025 04:53AM

Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available

Latest SendGrid outages

Gmail Delivery Latency - 2 days ago
Delayed Event Webhook and Stats - 3 days ago
Microsoft365 (Business or Enterprise) - 4 days ago
Increased Microsoft Inbox Provider Blocks - 4 days ago
Unable to Create Support Ticket from SendGrid Console - 6 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook