Outage in SendGrid
Login Issue Cloudflare CAPTCHA Failing to Load
Resolved MinorIncident Report
Summary AI Generated
Starting at 11:06 AM PST on March 18, 2026, Cloudflare CAPTCHA failed to load on SendGrid and Twilio login pages, preventing customers from accessing the user console for 7.7 hours. Mail sending functionality remained unaffected throughout the incident. Engineers implemented a fix and confirmed resolution at 7:17 PM PST the same day.
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 03/19/2026 02:17AM
Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.
MONITORING
28 days ago - at 03/18/2026 09:54PM
Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
28 days ago - at 03/18/2026 09:32PM
Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
INVESTIGATING
28 days ago - at 03/18/2026 08:34PM
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
IDENTIFIED
28 days ago - at 03/18/2026 07:35PM
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
INVESTIGATING
28 days ago - at 03/18/2026 06:33PM
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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