Outage in SendGrid
Intermittent Account Access and Management Issues
Resolved MinorIncident Report
Summary AI Generated
SendGrid experienced intermittent account access and management issues for 6.7 hours on April 6, 2026, starting around 7:44 AM PT. Customers faced intermittent failures when attempting to log in, update account settings, or perform other account-level actions, while the website and API were affected. Engineers implemented a fix around 8:30 AM PT and confirmed full resolution by 2:45 PM PT, with mail sending functionality remaining unimpacted throughout the incident.
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/06/2026 09:45PM
Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.
MONITORING
9 days ago - at 04/06/2026 05:57PM
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.
Mail send is not impacted.
We will provide another update as soon as more information becomes available.
MONITORING
9 days ago - at 04/06/2026 03:30PM
Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
9 days ago - at 04/06/2026 03:08PM
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
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