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Outage in SendGrid

RCS Registration Submission Issues in the United States

Resolved Minor
September 02, 2026 - Started about 9 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

SendGrid experienced a ~4.4-hour incident where users in the United States were unable to submit new RCS sender registrations, with the Submit Registration page being unresponsive in the Console. The issue was identified and a fix was implemented, restoring submission functionality before full resolution was confirmed. All services returned to normal operation by the end of the incident.

We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/03/2026 02:41AM

We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.

MONITORING about 5 hours ago - at 09/03/2026 02:36AM

We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in the Console. This step must be completed by the customer. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 09/03/2026 12:35AM

We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 09/02/2026 11:21PM

We have identified the issue with RCS sender registration and are implementing a fix. Users may continue to be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/02/2026 10:17PM

We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.

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