Outage in SendGrid
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Countries in Europe
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a ~4-hour incident where voice calls from a subset of Twilio phone numbers to network subscribers across multiple European countries were failing. The root cause was identified during the incident, and a recovery was observed before full resolution was confirmed. Service was fully restored by 06:53 PT on September 3, 2026.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/03/2026 01:53PM
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
MONITORING
about 11 hours ago - at 09/03/2026 11:52AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 11 hours ago - at 09/03/2026 11:24AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 09/03/2026 10:24AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 13 hours ago - at 09/03/2026 10:01AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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