Outage in SendGrid
User Authentication Identity Gateway API Failure Increase for Pacificeast in United States
Resolved MinorIncident Report
Summary AI Generated
SendGrid's User Authentication Identity Gateway API experienced elevated failure rates in the Pacificeast region of the United States, lasting approximately 4.7 hours. The incident impacted Twilio customers relying on authentication services in that region. Recovery was observed before full resolution was confirmed, with the service returning to normal operation by 07:27 PT on September 5, 2026.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 09/05/2026 02:27PM
The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.
MONITORING
about 13 hours ago - at 09/05/2026 12:44PM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 15 hours ago - at 09/05/2026 10:48AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 09/05/2026 09:46AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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