Outage in SendGrid

SMS Delivery Failures From a Subset of Twilio Long Codes to Multiple Networks in France

Resolved Minor

September 08, 2026 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery failures occurred from a subset of Twilio Long Codes to subscribers across multiple networks in France, lasting approximately 2.5 hours. The issue was identified and worked on by Twilio's team, with recovery observed before full resolution was confirmed. SMS delivery to the affected French networks returned to normal operation upon resolution.

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 09/08/2026 06:23PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.

MONITORING about 8 hours ago - at 09/08/2026 05:15PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 09/08/2026 05:02PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 9 hours ago - at 09/08/2026 04:02PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/08/2026 03:56PM

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