Outage in SendGrid

SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia

Resolved Minor

September 14, 2026 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery to XL Axiata subscribers in Indonesia and Smart Axiata subscribers in Cambodia was delayed for Twilio customers for approximately 7 hours on September 14, 2026. The cause was identified and a recovery was observed before the incident was fully resolved and confirmed stable. Service returned to normal operation by 15:56 PDT.

Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 09/14/2026 10:56PM

The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.

MONITORING about 17 hours ago - at 09/14/2026 07:07PM

We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 19 hours ago - at 09/14/2026 04:59PM

We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 09/14/2026 04:20PM

Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 09/14/2026 03:51PM

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