Outage in SendGrid

SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo

Resolved Minor

September 16, 2026 - Started about 18 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery to Orange network subscribers in the Democratic Republic of the Congo experienced delays lasting approximately 3.6 hours. Twilio identified the root cause during the incident and worked to restore service. Delivery returned to normal and the incident was fully resolved.

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 09/16/2026 08:00PM

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.

MONITORING about 16 hours ago - at 09/16/2026 05:59PM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 09/16/2026 05:42PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 09/16/2026 04:40PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 09/16/2026 04:28PM

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