Outage in SendGrid
MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved MinorIncident Report
Summary AI Generated
A subset of Twilio Short Codes experienced MMS delivery failures to subscribers across multiple US carrier networks, lasting approximately 5.3 hours. The issue affected Twilio customers sending MMS messages via SendGrid during this period. Recovery was observed before full resolution was confirmed, with service returning to normal operation by 13:25 PT on September 17, 2026.
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 09/17/2026 08:25PM
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
MONITORING
about 22 hours ago - at 09/17/2026 05:53PM
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 09/17/2026 04:12PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 09/17/2026 03:11PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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