Outage in SendGrid
Delayed Intelligent Alerts Notifications and Stale Alert History in Console
Resolved MinorIncident Report
Summary AI Generated
SendGrid's Intelligent Alerts service experienced a roughly 1.3-hour incident where alert notifications for messaging metric anomalies were delivered later than expected and the Console's alert history failed to reflect recent activity. Engineers investigated and observed recovery before confirming full resolution, with the service returning to normal operation by 18:01 PT on September 21, 2026.
Our monitoring systems have detected a potential issue with Twilio Alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/22/2026 01:01AM
Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.
MONITORING
about 9 hours ago - at 09/22/2026 12:33AM
We are seeing a recovery on the issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively monitoring. We will provide an update in 30 minutes as more information becomes available.
INVESTIGATING
about 10 hours ago - at 09/22/2026 12:06AM
We are currently experiencing an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively investigating. We will provide an update in 1 hour as more information becomes available.
INVESTIGATING
about 10 hours ago - at 09/21/2026 11:54PM
Our monitoring systems have detected a potential issue with Twilio Alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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