Outage in SendGrid
Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Resolved MinorIncident Report
Summary AI Generated
Some SendGrid customers were unable to view all of their free credits in the free unit tracker within the new Twilio Console. The issue lasted approximately 1.7 hours before engineers identified and resolved it. The incident was fully resolved following a monitored recovery period.
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 09/22/2026 10:10PM
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
MONITORING
about 16 hours ago - at 09/22/2026 09:41PM
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 09/22/2026 09:27PM
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 09/22/2026 08:27PM
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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