Outage in SendGrid

SMS Delivery Delays from Twilio to Etisalat United Arab Emirates

Resolved Minor

September 25, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery to Etisalat network subscribers in the United Arab Emirates experienced delays lasting approximately 7 hours on September 25, 2026. The cause was identified by Twilio's team, who worked to resolve the issue while monitoring recovery in stages. Service was fully restored and confirmed resolved by 15:28 PDT.

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/25/2026 10:28PM

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.

MONITORING 1 day ago - at 09/25/2026 10:08PM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 09/25/2026 07:59PM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 09/25/2026 06:36PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 09/25/2026 04:35PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 09/25/2026 03:35PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/25/2026 03:27PM

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