Outage in SendGrid

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved Minor

October 06, 2026 - Started about 18 hours ago - Lasted about 15 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery to MTN Nigeria subscribers was delayed for approximately 14.5 hours, affecting Twilio customers sending messages to that network. The cause was identified during the incident, and recovery was observed multiple times before service fully stabilized. The incident was resolved with SMS delivery confirmed as operating normally.

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 10/07/2026 04:08AM

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

MONITORING about 8 hours ago - at 10/07/2026 12:01AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 10 hours ago - at 10/06/2026 10:01PM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 12 hours ago - at 10/06/2026 07:53PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 13 hours ago - at 10/06/2026 06:52PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 15 hours ago - at 10/06/2026 04:50PM

IDENTIFIED about 17 hours ago - at 10/06/2026 02:48PM

IDENTIFIED about 18 hours ago - at 10/06/2026 01:45PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 10/06/2026 01:38PM

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