Outage in SendGrid
SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Brazil and Italy
Resolved MinorIncident Report
Summary AI Generated
Twilio customers experienced SMS delivery delays and failures to subscribers on multiple networks in Brazil and Italy for approximately 4.5 hours. The incident affected outbound SMS delivery across both countries simultaneously. Recovery was observed during the monitoring phase, and the incident was fully resolved with SMS delivery returning to normal operations.
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/14/2026 06:46AM
The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.
MONITORING
about 11 hours ago - at 10/14/2026 05:57AM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 13 hours ago - at 10/14/2026 03:57AM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 10/14/2026 03:20AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 15 hours ago - at 10/14/2026 02:20AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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