Outage in SendGrid

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India

Resolved Minor

November 12, 2026 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery delays affected a subset of Twilio short codes sending to subscribers across multiple networks in India, lasting approximately 3.3 hours. Twilio identified the root cause during the incident and worked to resolve it. Service recovered and was confirmed fully resolved by November 13, 2026.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 11/13/2026 08:00AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in India is operating normally.

MONITORING about 17 hours ago - at 11/13/2026 05:53AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 11/13/2026 04:52AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Shortcode to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 11/13/2026 04:48AM

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