Outage in SendGrid

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telenor Pakistan

Resolved Minor

November 13, 2026 - Started about 22 hours ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery delays affected a subset of Twilio phone numbers sending to Telenor network subscribers in Pakistan, lasting approximately 9 hours. The cause was identified and the team worked to resolve it, observing recovery before confirming full resolution. SMS delivery to Telenor Pakistan is now operating normally.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 11/14/2026 12:57PM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan is operating normally.

MONITORING about 14 hours ago - at 11/14/2026 11:13AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 11/14/2026 07:06AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 11/14/2026 05:05AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 21 hours ago - at 11/14/2026 04:05AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 11/14/2026 03:52AM

Latest SendGrid outages

SMS Delivery Delays from Twilio to Altan Redes Mexico - about 8 hours ago

SMS Delivery Delays from Twilio to Orange Mali - about 10 hours ago

SMS Delivery Delays from Twilio to MTN Nigeria - about 13 hours ago

SMS Delivery Delays from Twilio to Brisanet Servicos De Telecomunicacoes SA Brazil - 1 day ago

Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook