Outage in SendSafely

SendSafely Zendesk Help Center Portal Widget - Failure to load

Resolved Minor
April 19, 2021 - Started over 4 years ago
Official incident page

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Outage Details

We are currently investigating an issue related to the SendSafely file upload widget embedded in the Zendesk Help Center "Submit a Request" form causing this page not to load. Updates will be posted to this page.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 04/19/2021 06:11PM

This incident has been resolved.

MONITORING over 4 years ago - at 04/19/2021 05:42PM

A fix has been implemented and SendSafely widget functionality has been restored to the Zendesk Help Center "Submit a Request" form. We are closely monitoring performance.

IDENTIFIED over 4 years ago - at 04/19/2021 03:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 4 years ago - at 04/19/2021 03:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 4 years ago - at 04/19/2021 02:42PM

We are continuing to investigate this issue. As a temporary update we have disabled the SendSafely Zendesk attachment widget so that ticket submissions can be made. Any ticket attachments will be submitted using standard Zendesk attachment functionality.

INVESTIGATING over 4 years ago - at 04/19/2021 02:22PM

We are currently investigating an issue related to the SendSafely file upload widget embedded in the Zendesk Help Center "Submit a Request" form causing this page not to load. Updates will be posted to this page.

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