Outage in SendSafely
Microsoft Outlook Issue impacting SendSafely Add-in
Major
May 29, 2025 - Started 4 days ago
Official incident page
Official incident page
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Outage Details
On May 29, 2025, SendSafely became aware of an issue affecting Microsoft Outlook. This issue appears to be affecting multiple 3rd party vendor applications and may impact the functionality of our new SendSafely Outlook add-in. As such we’ve temporarily disabled the SendSafely Outlook add-in for all users as we investigate.
Note - The legacy SendSafely plugin for Outlook Classic is not impacted by this Microsoft issue. To understand what version you are using refer to this Help Center Article: https://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in
Components affected
SendSafely Platform Integrations (All Regions)Latest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 05/29/2025 06:47PM
On May 29, 2025, SendSafely became aware of an issue affecting Microsoft Outlook. This issue appears to be affecting multiple 3rd party vendor applications and may impact the functionality of our new SendSafely Outlook add-in. As such we’ve temporarily disabled the SendSafely Outlook add-in for all users as we investigate.
Note - The legacy SendSafely plugin for Outlook Classic is not impacted by this Microsoft issue. To understand what version you are using refer to this Help Center Article: https://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in
Latest SendSafely outages
Service Disruption affecting SendSafely packages - about 2 months ago
Service Degradation affecting SendSafely Users - 2 months ago
Email Sending Outage - 11 months ago
Outage affecting Audit Log API and Actions Workflow Execution Logging - about 1 year ago
Service Degradation affecting SendSafely Users - almost 2 years ago
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