Outage in SendSafely

AWS Outage affecting some SendSafely services and our upstream providers

Resolved Minor
October 20, 2025 - Started 16 days ago - Lasted about 11 hours
Official incident page

Incident Report

Some SendSafely services are being affected by the ongoing service outage at AWS. We are monitoring these services and will update when we know more.
Components affected
SendSafely Serverless Gateway (EU) SendSafely Platform Integrations (All Regions) SendSafely Enterprise Portals (EU) SendSafely Public Website SendSafely Enterprise Portals (AU) SendSafely API (EU) SendSafely Enterprise Portals (US) SendSafely API (AU) SendSafely API (US) SendSafely Serverless Gateway (US)

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/21/2025 02:19AM

This incident has been resolved.

MONITORING 16 days ago - at 10/20/2025 03:07PM

Some SendSafely services are being affected by the ongoing service outage at AWS.
We are monitoring these services and will update when we know more.

Latest SendSafely outages

Incorrect Google Safe Browsing Classification on AU Domains - about 1 month ago
Incorrect Google Safe Browsing Classification on AU Domains - about 2 months ago
Microsoft Outlook Issue impacting SendSafely Add-in - 5 months ago
Service Disruption affecting SendSafely packages - 7 months ago
Service Degradation affecting SendSafely Users - 8 months ago

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