Outage in Sense

Investigating service disruption

Resolved Minor
August 29, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.
Components affected
Sense Login Sense Client API Sense Realtime API Sense Monitor API Sense Push Notifications Sense Alexa Skill
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/29/2025 07:18PM

The underlying problem has been resolved and services continue to stabilize.
Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize

MONITORING 2 months ago - at 08/29/2025 06:14PM

We’ve deployed a fix that should resolve the underlying problem.
Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.

We will be posting updates as they come in.

IDENTIFIED 2 months ago - at 08/29/2025 03:39PM

We’ve identified an issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data.

We’re working to restore services and monitoring recovery.

We will be posting updates as they come in.

INVESTIGATING 2 months ago - at 08/29/2025 02:59PM

We’re currently experiencing a service disruption.
Our engineering team is working to identify the root cause and implement a solution.

We will be posting updates as they come in.

Latest Sense outages

Service Disruption - 17 days ago
Investigating service disruption - 2 months ago
Realtime Update Messages Affected - over 2 years ago
Sense API - almost 3 years ago
sense.com certificates - almost 3 years ago

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