Outage in Sense

Investigating service disruption

Resolved Minor
September 03, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.
Components affected
Sense Login Sense Client API Sense Realtime API Sense Monitor API Sense Push Notifications Sense Alexa Skill
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/03/2025 08:00PM

The issue is resolved and services have stabilized.

MONITORING about 1 month ago - at 09/03/2025 06:30PM

We’ve deployed a fix that should resolve the underlying problem.
Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.

IDENTIFIED about 1 month ago - at 09/03/2025 05:39PM

We’ve identified the issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data.

We’re working to restore services and monitoring recovery.

INVESTIGATING about 1 month ago - at 09/03/2025 05:10PM

We’re currently experiencing a service disruption.
Our engineering team is working to identify the root cause and implement a solution.

We will be posting updates as they come in.

Latest Sense outages

Investigating service disruption - about 2 months ago
Realtime Update Messages Affected - over 2 years ago
Sense API - over 2 years ago
sense.com certificates - over 2 years ago
Degraded DB Performance - almost 3 years ago

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