Outage in Sense Talent Labs

MultiFactor Authentication Login Errors

Resolved Major
February 18, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are seeing reports of the One Time Password not being allowed when using MultiFactor Authentication intermittently for users, not allowing them to login to Sense via webportal, extension, or mobile app. Our team is actively investigating and we will provide updates once we have more information
Components affected
Sense Talent Labs Messaging Web Portal Sense Talent Labs Messaging Mobile App Sense Talent Labs Messaging Chrome Extension Sense Talent Labs Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/18/2025 06:01PM

After monitoring, we are continuing to see successful login attempts when using the One Time Passwords for MultiFactor Authentication for users. Our team will continue watch throughout the day to ensure we don't see this recur.

If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

MONITORING 2 months ago - at 02/18/2025 04:45PM

Our team has identified the issue in the MultiFactor Authentication, and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users, and the one time passwords being accepted as expected.

We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

INVESTIGATING 2 months ago - at 02/18/2025 02:45PM

We are seeing reports of the One Time Password not being allowed when using MultiFactor Authentication intermittently for users, not allowing them to login to Sense via webportal, extension, or mobile app.

Our team is actively investigating and we will provide updates once we have more information

Latest Sense Talent Labs outages

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Increased Latency in Sense - 4 months ago

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