Outage in Sense Talent Labs

Sense API Error

Resolved Major

April 25, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of users running into API errors when navigating in Sense or unable to access their Sense number when using the platform or extension. Our team has identified the root cause and have deployed a fix to correct this. We are actively monitoring to ensure we don't see this recur and we will provide an update once confirmed fully resolved. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.

Components affected

Sense Talent Labs Messaging Mobile App Sense Talent Labs Web Portal Sense Talent Labs Messaging Web Portal Sense Talent Labs Messaging Chrome Extension

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 02:30PM

After monitoring, we are showing successful API returns and receiving confirmation of users able to access their Sense numbers and messaging history as expected once more. Our team will review and put measures in place to prevent this from recurring in the future.

If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review as received.

MONITORING 12 months ago - at 04/25/2025 01:30PM

We have received reports of users running into API errors when navigating in Sense or unable to access their Sense number when using the platform or extension. Our team has identified the root cause and have deployed a fix to correct this.

We are actively monitoring to ensure we don't see this recur and we will provide an update once confirmed fully resolved. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.

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Calendar getting disconnected - 3 months ago

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