Outage in Sentinel Data Solutions

Phone System Issue

Resolved Minor

August 12, 2024 - Started almost 2 years ago
Official incident page

Incident Report

We are currently investigating the ongoing issue regarding communication issues regarding calls in and out. We are working with our supplier to get this resolved as quickly as possible

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 08/12/2024 02:57PM

This has been resolved from our supplier.
If you have any concerns or issues please get back to us.
Again thank you for your patience during this.

MONITORING almost 2 years ago - at 08/12/2024 02:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 08/12/2024 02:13PM

We are currently investigating the ongoing issue regarding communication issues regarding calls in and out.
We are awaiting confirmation with our 3rd party provider on a resolution.
Thank you for your patience on this.

INVESTIGATING almost 2 years ago - at 08/12/2024 01:41PM

We are currently investigating the ongoing issue regarding communication issues regarding calls in and out.
We are working with our supplier to get this resolved as quickly as possible

Latest Sentinel Data Solutions outages

VoiP Outbound calling & load faults - 10 months ago

Callswitch Outbound Calling - 11 months ago

Global Inbound and Outbound Phone issues - 11 months ago

Website performance - about 1 year ago

Compromised email - about 1 year ago

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