Outage in Sentinel Data Solutions

Telephone Outage

Resolved Major
August 07, 2024 - Started about 1 year ago
Official incident page

Incident Report

Good afternoon, There is a telephone outage affecting a number of customers at the moment. It appears that outbound calling is not working, and some inbound calls are not being received. We’ve raised the problem with our upstream provider who are treating this as a high priority and expect an update in the next 15 minutes. Sorry for the inconvenience that this is causing.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/07/2024 12:46PM

We believe that the telephone issue has now been resolved by the upstream provider.

Once again, sorry for the inconvenience that this has caused.

MONITORING about 1 year ago - at 08/07/2024 12:45PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 08/07/2024 12:26PM

The upstream provider engineers have identified the problem and are implementing a solution. We estimate full resumption of service within the next 15 minutes

INVESTIGATING about 1 year ago - at 08/07/2024 12:18PM

Good afternoon,

There is a telephone outage affecting a number of customers at the moment. It appears that outbound calling is not working, and some inbound calls are not being received.

We’ve raised the problem with our upstream provider who are treating this as a high priority and expect an update in the next 15 minutes.

Sorry for the inconvenience that this is causing.

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