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Outage in Sequin

Major service outage

Resolved Major
November 18, 2023 - Started about 2 years ago - Lasted 27 minutes
Official incident page

Incident Report

Between 10:00am PST and 10:20am PST, Sequin had a major outage. Syncs for all platforms halted and our HTTP and SQL proxies were unreachable. The root cause seems to be a network partition between our primary application servers and our database. We believe the situation is resolved, but we're monitoring the system closely.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/18/2023 06:27PM

Between 10:00am PST and 10:20am PST, Sequin had a major outage. Syncs for all platforms halted and our HTTP and SQL proxies were unreachable.

The root cause seems to be a network partition between our primary application servers and our database. We believe the situation is resolved, but we're monitoring the system closely.

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