Edge Switch Unavailable - Equinix SY3

We have restored connectivity at 17:29 hours 5:29 pm to affected customers on SW-6-12.

We are continuing to monitor the switch, our apologies for the inconvenience caused, if you have any questions or concerns please reach out to us via the MySau portal or contact our support team on 1300 788 862

A skilled technician from Servers Australia has been promptly assigned to visit the site for restoring services.

We are proactively collaborating with each customer to ensure their services are reinstated promptly and efficiently.

We wish to inform you that we have pinpointed a potential issue in the rack, possibly caused by another client's activities, which may have impacted our network equipment.

Rest assured, we are actively collaborating with them to rectify the situation and restore connectivity.

Further updates will be provided as soon as possible.

We have been notified of an edge switch in Rack 808 of the Equinix SY3 facility as being unreachable.

We are engaging onsite remote hands to investigate this and will provide further updates once available.