Outage in Servers Australia

Reduced Capacity & Redundancy - Syncom SYD2

Resolved Minor
July 18, 2024 - Started 5 months ago - Lasted 4 days
Official incident page

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Outage Details

Network engineers have been alerted to a fibre cut on one of our paths connecting the Syncom SYD2 facility to our Sydney POP's. No ETA has been provided as yet by our upstream provider, although we will be closely monitoring this for further updates. No services are expected to be affected by this due to a redundant path in place.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/22/2024 12:00AM

This incident has been resolved.

IDENTIFIED 5 months ago - at 07/19/2024 03:25AM

We've yet to receive any further correspondence from our upstream provider on this fault, confirming that the issue has been resolved.

We're currently working with them to obtain further updates.

IDENTIFIED 5 months ago - at 07/18/2024 07:04AM

Our upstream provider has advised that they expect resolution within the next hour.

Further updates will be provided ASAP.

INVESTIGATING 5 months ago - at 07/18/2024 12:28AM

Network engineers have been alerted to a fibre cut on one of our paths connecting the Syncom SYD2 facility to our Sydney POP's.

No ETA has been provided as yet by our upstream provider, although we will be closely monitoring this for further updates.

No services are expected to be affected by this due to a redundant path in place.

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