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Equinix IBX staff have reported that the KeyWatcher system has returned to normal operation following a data migration. Equinix BR1 staff have indicated that the root cause was an error resulting from a recent system update. This incident has now been resolved.
We have been notified of issues with the KeyWatcher system at the Equinix BR1 facility that is resulting in delayed access to the site.
Please allow additional time for accessing your infrastructure while Equinix work on this issue with their vendor.
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