Outage in Servers Australia

NetApp Storage Unavailable

Resolved Minor

November 05, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently aware of a storage issue that is causing some cloud-based VPS platforms and other customer workloads to be offline or unavailable. The root cause has been identified, and remediation works have been put in place. Any customer with NetApp Storage workloads should restart their workloads to restore services.

Components affected

Servers Australia Sydney Servers Australia Cloud Servers

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/05/2025 06:06PM

After working with the Vendor, this is now confirmed as resolved.

MONITORING 5 months ago - at 11/05/2025 04:52PM

All NetApp Services have been restored.

We are currently monitoring this with the Vendor and will update the status with any further actions if needed.

If you are still experiencing issues, please raise a support case in the MySAU Portal for assistance.

IDENTIFIED 5 months ago - at 11/05/2025 04:27PM

All VPS Services have been restoted

INVESTIGATING 5 months ago - at 11/05/2025 04:02PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/05/2025 03:48PM

We are currently aware of a storage issue that is causing some cloud-based VPS platforms and other customer workloads to be offline or unavailable.

The root cause has been identified, and remediation works have been put in place.

Any customer with NetApp Storage workloads should restart their workloads to restore services.

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