Outage in Servers Australia

MySAU.com.au is currently unavailable

Resolved Major

November 21, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently aware that mysau.com.au is unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Further updates will be provided as soon as more information becomes available.

Components affected

Servers Australia MySAU Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/21/2025 08:00AM

Our engineering team has implemented a fix, and the service has been fully restored.

We have completed monitoring and can confirm the issue is now resolved.

Thank you for your patience.

MONITORING 4 months ago - at 11/21/2025 05:30AM

We are aware that mysau.com.au was previously unavailable.
Our engineering team has implemented a fix, and the service is now restored. We are continuing to closely monitor the platform to ensure stability.

Further updates will be provided if necessary.

INVESTIGATING 4 months ago - at 11/21/2025 05:09AM

We are currently aware that mysau.com.au is unavailable.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.

Further updates will be provided as soon as more information becomes available.

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