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Outage in Servers Australia

Equinix PE2 - Reduced transit redundancy

Resolved Minor
December 09, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed. We will provide further updates as available, and set this status to resolved when work is concluded.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2025 06:14AM

Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement.

The approximate window was between 05:39:05 and 05:46:00 UTC +0.

If you experienced any issues during this period or have any questions, please get in contact with our Support team.

MONITORING about 2 months ago - at 12/09/2025 03:19AM

Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed.

We will provide further updates as available, and set this status to resolved when work is concluded.

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