Outage in Servers Australia

Process Crash on Sydney Routers

Resolved Minor

December 08, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Network engineers are investigating a process crash affecting BGP on our Sydney routers. We believe that services should be operational and that this was just a momentary interruption. Further updates will be provided ASAP.

Components affected

Servers Australia Equinix SY1 Servers Australia Sydney Servers Australia Equinix SY3 Servers Australia Equinix SY4 Servers Australia Network

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/09/2025 10:46AM

We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

MONITORING about 2 months ago - at 12/09/2025 04:39AM

Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

INVESTIGATING about 2 months ago - at 12/09/2025 04:09AM

Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

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