Outage in Servers Australia

Edge firewall issue

Resolved Minor
December 09, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

We have been alerted by our monitoring to some issues with some traffic passing through the Edge firewalls, which is affecting some Virtual Datacentre customers. We are investigating further.
Components affected
Servers Australia Sydney

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/10/2025 11:40PM

There have been no further disruptions, and this incident has been resolved.

MONITORING 5 days ago - at 12/09/2025 08:51PM

Our engineers identified a large amount of outbound traffic coming from the VDC edge networking services.

This traffic caused the edge to become intermittently unavailable for some customers.

The offending network has been identified and isolated.

All services have been restored.

Please log a case in the MySAU portal if you are still experiencing issues.

INVESTIGATING 5 days ago - at 12/09/2025 07:36PM

We are continuing to investigate this issue with our Engineering team.

INVESTIGATING 5 days ago - at 12/09/2025 06:48PM

We have been alerted by our monitoring to some issues with some traffic passing through the Edge firewalls, which is affecting some Virtual Datacentre customers.
We are investigating further.

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