Sydney-Brisbane Intercapital backhaul service interruption

Engineers have monitored the status of the link overnight and are satisfied that the connection remains stable. This incident is now resolved.

The fibre splicing has been completed and connectivity has been restored as of 12:26:54 AEST. Engineers will monitor the status of the link for stability and errors. Once we are satisfied that this link is stable, we will mark this incident as resolved.

Upstream provider has advised that there are two breaks that need rejoining and some intermediate cable to be laid before services can be restored. The current ETR is 13:00 AEST, and we will provide updates as available.

Upstream fibre ops team on site and has identified cable damaged during civil works. Assessment of the situation is continuing and no current ETR is available. We will provide our next update by 10 AM AEST.

The fibre provider has dispatched a technician to the suspected location of the fault and will provide updates as available. The current ETA is 20:00 AEST and no ETR has been provided until the situation has been assessed.

Servers Australia are aware of a fibre transmission issue impacting one of our backhaul links between Sydney and Brisbane. The issue has been escalated to our provider who are presently investigating.

The issue was observed at approximately 03:52:15 UTC and is still ongoing.

No service impact is expected as there are multiple redundant paths available between regions, though it should be noted that capacity and redundancy are reduced at this time.