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Outage in ServiceChannel

ServiceChannel Analytics

Resolved Major
February 21, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our Analytics Platform provider is currently experiencing an outage that impacts ServiceChannel's Analytics. We're working with the provider to restore services as soon as possible. An update will be shared shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 02/22/2023 12:30AM

The provider has indicated that resolution steps have been implemented and we expect that all ServiceChannel Analytics services are operational. Any missed scheduled reports will be sent shortly. We consider this issue resolved.

IDENTIFIED about 3 years ago - at 02/21/2023 11:03PM

Our service providers performed an initial series of service recovery operations. Analytics reports and dashboards are running now. However the issue is not completely resolved from our Service Providers side. They have identified the source of the issue, and are developing and implementing a fix to restore service fully. We will continue to monitor the situation. Till that time, there might be some intermittent disruptions.

INVESTIGATING about 3 years ago - at 02/21/2023 09:04PM

Our Analytics Platform provider is currently experiencing an outage that impacts ServiceChannel's Analytics. We're working with the provider to restore services as soon as possible. An update will be shared shortly.

Latest ServiceChannel outages

Errors connecting to Service Channel Platform - about 1 month ago
Error while creating invoices - 4 months ago
WebAPI Proposal authentication - 4 months ago
provider APP unspecified error while check in / out - 4 months ago
Issues with calling into call center - 5 months ago

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