Outage in Sevalla
AI Support Chat Delays and Timeouts
Resolved MinorIncident Report
Summary AI Generated
Sevalla's AI support chat assistant was unavailable for approximately 28 hours due to upstream request timeouts from LLM provider Anthropic, leaving users unable to get support responses. A temporary workaround was implemented to bypass the Anthropic timeouts, restoring assistant functionality. The issue was fully resolved once the upstream timeouts subsided and system metrics returned to normal.
We are currently experiencing an issue where our AI support assistant is failing to respond to user inquiries. This is due to upstream request timeouts with our LLM provider (Anthropic).
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 06/20/2026 07:07PM
The issues affecting our AI support assistant have been fully resolved. The upstream Anthropic request timeouts have subsided, and our system metrics have returned to normal, healthy levels.
MONITORING
28 days ago - at 06/20/2026 06:48PM
We have implemented a temporary workaround to bypass the ongoing Anthropic timeout issues.
Our AI support assistant is once again responding to user inquiries. We are closely monitoring system performance, error rates, and response times to ensure stability.
IDENTIFIED
29 days ago - at 06/19/2026 06:54PM
We are continuing to experience upstream request timeouts with Anthropic, which is causing our AI support assistant to remain unresponsive.
IDENTIFIED
29 days ago - at 06/19/2026 03:09PM
We are currently experiencing an issue where our AI support assistant is failing to respond to user inquiries. This is due to upstream request timeouts with our LLM provider (Anthropic).
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