Outage in Seven Senders

Post NL API - degraded performance when creating labels for some requests

Resolved Minor
July 17, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Customer, Unfortunately, the carrier (Post NL) is experiencing problems with their API, resulting in timeouts for some of the label requests. We are in contact with the carrier and are trying to assist them in resolving the issue. Please note that this only affects label creation via the Post NL API and only for some of the incoming requests. We apologize on behalf of Post NL for the inconvenience!
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/17/2024 09:54AM

This incident has been resolved.

MONITORING 2 months ago - at 07/17/2024 07:24AM

Post NL has fixed the problem and the API communication no longer shows timeouts.
We will continue to monitor.

INVESTIGATING 2 months ago - at 07/17/2024 06:51AM

Dear Customer,

Unfortunately, the carrier (Post NL) is experiencing problems with their API, resulting in timeouts for some of the label requests.
We are in contact with the carrier and are trying to assist them in resolving the issue.

Please note that this only affects label creation via the Post NL API and only for some of the incoming requests.

We apologize on behalf of Post NL for the inconvenience!

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