Outage in Seven Senders

DNS Resolution problem

Resolved Major

January 10, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

A fix has been implemented and we are monitoring the results.

Components affected

Seven Senders Portal Seven Senders API Seven Senders Partner Interface Seven Senders Transportation Portal Seven Senders Returns Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/10/2025 04:23PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/10/2025 02:27PM

We have confirmed all systems operational. The outage itself lasted 5 minutes.
Still monitoring for potential issues and repercussions. Closing the incident soon.

MONITORING about 1 year ago - at 01/10/2025 01:11PM

Revision: all public domains might be affected

MONITORING about 1 year ago - at 01/10/2025 01:00PM

The DNS records have been fixed. The API should be accessible. If you are still experiencing issues connecting to Seven Senders API, please flush your DNS cache.

MONITORING about 1 year ago - at 01/10/2025 12:59PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/10/2025 12:34PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/10/2025 12:32PM

A fix has been implemented and we are monitoring the results.

Latest Seven Senders outages

Performance degradation - Colissimo label creation impacted - about 2 months ago

Service Degradation Caused by Cloudflare Incident - 2 months ago

Shipping labels partially unavailable due to service suppliers - 3 months ago

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API - 3 months ago

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API Impact - 3 months ago

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