Sfax Web Portal Performance Degraded

Performance has remained stable across all components of the Sfax platform, and this incident is being marked as Resolved. A Root Cause Analysis report is underway and will be made available by request upon completion.

Levels continue to report as nominal for fax processing and Sfax portal performance as volume has increased through the morning. Monitoring will be ongoing throughout the day.

Inbound and Outbound processing are being closely monitored as traffic increases through the morning, with performance remaining within expected levels. Sfax portal availability and performance are also being tested further, with no issues currently reported.

The team will continue to review throughout the day, and additional updates will be provided if the situation changes.

Emergency maintenance was completed successfully, and performance is being monitored. At this time, the Portal is active and available, and fax traffic is processing in real-time. Our teams will continue to review, and performance will be monitored as traffic increases.

As a part of our efforts to resolve the Sfax Portal application performance issues, the system (API and Portal) will be offline for an emergency upgrade between the hours of 9PM - 11PM Pacific time on Friday December 12, 2025.

We sincerely apologize for the inconvenience and the business impact you have felt while we work to resolve the ongoing issues.

Engineers have identified a set of queries and resource contention as the primary cause of the ongoing performance degradation, and work continues to address the impacted components. A secondary issue impacting customers leveraging the Sfax API, which was causing a "Cover Page Failed to Render Properly" error when attempting to send outbound faxes - this has been resolved, and API processing should have returned to nominal levels.

Portal login remains a critical area of impact, and is currently unavailable.

Portal login is currently unavailable. Inbound and Outbound processing continue to operate at nominal performance levels. Engineering teams continue to review.

Additional logging and review mechanisms have been added to the platform for troubleshooting. At this time, portal logins and inbound and outbound are performing at nominal levels. We are monitoring as peak hours begin to approach, and will continue to diagnose and update.

An issue specific to portal performance has been identified as impacting Inbound and Outbound processing. Inbound and Outbound transmission has been restored, and queued faxes are being processed. Sfax portal login is currently unavailable.

Engineers are reviewing increased delays to Inbound and Outbound processing.

Portal login issues have been reported and are being reviewed. Processing impact is also being tested, and we will provide further updates based on the results.

The cause of today's performance issues has been identified and corrected, and all functionality has been restored. Outbound and inbound queues are currently processing and are expected to be caught up within the next few hours. Queues are being monitored.

A specific component of the Sfax platform has been identified as the point of failure and is currently under review. At this time, Sfax portal performance has stabilized, and Outbound faxes are processing, with queues catching up to current traffic. Inbound processing remains stopped for testing.

Inbound and Outbound processing are below the expected levels of performance, and Sfax portal login and navigation are also impacted. Engineers are reviewing.

Performance continues to improve, with inbound faxing now processing in real-time and outbound faxing processing through queues. Performance and current outbound delays are being monitored.

Updating incident status to monitoring for current review.

A failing switch has been identified as the cause of the incident, which has been corrected. Sfax portal behavior has stabilized, and backlogged faxes are now processing. Performance is being monitored.

Performance has improved in both processing and portal navigation, but is still below expected levels. Review is ongoing.

Our engineers are continuing to review the ongoing issue, and additional evidence indicates that inbound and outbound transmission may also be impacted. The incident is being upgraded to an outage.

The Sfax Web Portal is experiencing degraded performance, which can impact user ability to access the site, login, or navigate reliably. This is currently under review, and updates will be provided as soon as possible.