Outage in SFax

Sfax - Processing Delays

Resolved Minor

March 18, 2026 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

The Sfax service is experiencing degraded performance, which may cause delays in processing. This is under review, and updates will be provided as soon as possible.

Components affected

SFax Sfax API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/18/2026 09:10PM

Processing of message backlog has completed, and no delays are currently being observed. This incident is resolved.

MONITORING about 2 months ago - at 03/18/2026 06:41PM

Service performance has stabilized, and is being monitored.

MONITORING about 2 months ago - at 03/18/2026 04:03PM

The issue impacting the Sfax service has been identified and failover mitigation steps have been successfully deployed. Queues are being monitored as they continue to process and catch up, and additional information on full resolution will be provided as soon as it becomes available.

INVESTIGATING about 2 months ago - at 03/18/2026 01:18PM

The Sfax service is experiencing degraded performance, which may cause delays in processing. This is under review, and updates will be provided as soon as possible.

Latest SFax outages

Outbound Sfax Transmissions Delayed - 4 months ago

Sfax Web Portal Performance Degraded - 5 months ago

sFax Web Portal Performance Degraded - 5 months ago

Sfax Inbound - Degraded Performance - 8 months ago

Sfax - Outbound Faxing From Print Driver Delays - 8 months ago

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