[FRSBG01] - Storage Server Issue

We’re investigating an issue with one of our storage server, preventing some users to access their Shadow PC.

The root cause has been identified.

Impacted users are now facing a "G-468" error code when trying to launch their Shadow since we've enable the maintenance mode on the impacted server.

We are rolling a failover procedure to give back access to their Shadow PC for impacted users.
No ETA to provide.

We apologize for the inconvenience this is causing.

The failover procedure isn't working as expected, we're now asking our infrastructure provider for hardware replacement of a faulty disk in our storage cluster.

We apologize for the inconvenience.

We're still working with our infrastructure provider to fix this incident.
Half of the impacted cluster has been put back in production, and users hosted there should now be able to access their Shadow PC.

Other half is still out of production, and impacted users are still facing G-468 error code when trying to launch their Shadow PC.

We apologize for the inconvenience this is causing.

The work with our infrastructure provider is still ongoing.

We'll keep you updated as soon as we have new informations to share.

We apologize for the inconvenience this incident is causing.

We're still working with our infrastructure provider whom is replacing the defective hardware from the impacted server.

We'll give you any new update once we have some to share.

We apologize for the inconvenience this incident is causing to impacted users.