Outage in Shakepay

Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

Resolved Major

March 13, 2026 - Started 28 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Shakepay Interac e-Transfer funding Shakepay Interac e-Transfer cashouts Shakepay Authentication Shakepay Bitcoin cashouts Shakepay Mobile apps Shakepay Bitcoin funding Shakepay Ethereum cashouts Shakepay Wire transfer cashouts Shakepay Buy and sell Shakepay Ethereum funding Shakepay Wire transfer funding

Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 03/13/2026 03:42PM

This incident has been resolved.

IDENTIFIED 28 days ago - at 03/13/2026 02:54PM

We have identified a query causing a large negative impact on platform responsiveness

IDENTIFIED 28 days ago - at 03/13/2026 02:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 28 days ago - at 03/13/2026 02:45PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 03/13/2026 02:44PM

We are currently investigating this issue.

Latest Shakepay outages

E-transfers cashout delayed - 5 days ago

E-transfer outage - about 1 month ago

Delayed ETH & USDC transactions - about 2 months ago

E-transfers - about 2 months ago

Delayed ETH/USDC cashins & cashouts - about 2 months ago

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