Outage in ShareGate

Due to unexpected behaviour, some tenants may have experienced an unresponsive UI and erroneous Group Inactivity notifications. This has now been resolved.

Resolved Minor

February 06, 2024 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

On 2024-02-06, unexpected behaviour was detected in ShareGate Management. This resulted in the UI becoming unresponsive and Group Inactivity notifications being erroneously sent to end-users for some tenants. This issue has now been fixed and normal behaviour is expected to return shortly. If you have enabled end-user notifications for Inactive Groups, we recommend that no deletion or archival of groups be actioned because of today's notifications without first validating that they are in fact inactive. You may also wish to inform internal Group Owners of the situation to avoid further confusion. If you have questions, please feel free to reach out to our ShareGate Support team.

Components affected

ShareGate Web Application ShareGate Microsoft 365 Syncing ShareGate Archive ShareGate Teams Notifications ShareGate Email Notifications

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/07/2024 07:02PM

Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to support@sharegate.com.

MONITORING about 2 years ago - at 02/06/2024 09:31PM

On 2024-02-06, unexpected behaviour was detected in ShareGate Management. This resulted in the UI becoming unresponsive and Group Inactivity notifications being erroneously sent to end-users for some tenants. This issue has now been fixed and normal behaviour is expected to return shortly.

If you have enabled end-user notifications for Inactive Groups, we recommend that no deletion or archival of groups be actioned because of today's notifications without first validating that they are in fact inactive. You may also wish to inform internal Group Owners of the situation to avoid further confusion.

If you have questions, please feel free to reach out to our ShareGate Support team.

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