Outage in SharpSpring

User Settings Currently Inaccessible

Resolved Major
October 23, 2024 - Started about 2 months ago - Lasted 32 minutes
Official incident page

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Outage Details

Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.
Components affected
SharpSpring Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/23/2024 08:55PM

Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.

IDENTIFIED about 2 months ago - at 10/23/2024 08:31PM

Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible.

We will provide updates here as they become available.

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