Outage in SharpSpring

Login Unavailable

Resolved Major
January 08, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible. We will share additional updates about this incident on this page as soon as they become available.
Components affected
SharpSpring Application
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2025 04:36PM

After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality.

This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.

MONITORING 4 months ago - at 01/08/2025 04:16PM

Our team has successfully restored login access to all users on all accounts. We are continuing to closely monitor our system to ensure there are no remaining performance issues.

IDENTIFIED 4 months ago - at 01/08/2025 03:57PM

Our team has identified the issue and restored login access to several customers. Some customers are still unable to log in, but our team is continuing to work to restore login access to all customers.

We will continue posting updates as they are available here.

INVESTIGATING 4 months ago - at 01/08/2025 03:40PM

Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible.

We will share additional updates about this incident on this page as soon as they become available.

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