Outage in SharpSpring

Login Unavailable for Some Customers

Resolved Major
January 09, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible. We will post updates regarding the incident to this page as soon as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/09/2025 04:30PM

After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved.

If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.

IDENTIFIED 4 months ago - at 01/09/2025 04:04PM

Our team has restored account access to some customers. However, many accounts are still unable to login.

Our team continues to work to restore login access to all users as quickly as possible.

INVESTIGATING 4 months ago - at 01/09/2025 03:31PM

Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible.

We have also received reports that Forms are not being served for impacted accounts as well.

Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.

INVESTIGATING 4 months ago - at 01/09/2025 02:42PM

Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible.

We will post updates regarding the incident to this page as soon as they become available.

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