Outage in SharpSpring

Some Customers Unable To Log In

Resolved Major
January 13, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our team has identified a log in error for some customers and is actively researching the behavior. We will continue to update here as we progress.
Components affected
SharpSpring Application

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/13/2025 05:49PM

This incident has been resolved.

MONITORING 11 months ago - at 01/13/2025 04:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 01/13/2025 03:49PM

Our team has identified a log in error for some customers and is actively researching the behavior. We will continue to update here as we progress.

Latest SharpSpring outages

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Widgets from Custom Reports and Launchpad are not loading for some customers - 4 months ago
API timeout errors for some customers - 5 months ago
Upstream Web Connectivity Issues and Application Loading Delays - 6 months ago
Server Error when Exporting Email Reports - 6 months ago

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