Outage in SharpSpring

Server Error when Exporting Email Reports

Resolved Major
June 05, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.
Components affected
SharpSpring Reporting
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 06/05/2025 06:03PM

Our team is continuing to improve Email Report functionality when downloading PDF reports.
Right now, users may continue to print a PDF of their email report by using Ctrl+P (or Cmd+P on Mac) when visiting the Email Performance page, and save the page as a PDF. You can also download a CSV copy of the report.

If you have any questions about reporting, please refer to our knowledgebase or reach out to Support.

INVESTIGATING 1 day ago - at 06/05/2025 04:44PM

Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.

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