Outage in SharpSpring

Server Error when Exporting Email Reports

Resolved Major

June 05, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.

Components affected

SharpSpring Reporting

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/05/2025 06:03PM

Our team is continuing to improve Email Report functionality when downloading PDF reports.
Right now, users may continue to print a PDF of their email report by using Ctrl+P (or Cmd+P on Mac) when visiting the Email Performance page, and save the page as a PDF. You can also download a CSV copy of the report.

If you have any questions about reporting, please refer to our knowledgebase or reach out to Support.

INVESTIGATING 11 months ago - at 06/05/2025 04:44PM

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